Watts Brothers Electric

Poor service!!!

Twice now I have been dead in the water with watts brothers electric with my generator. I had to wait over a week for someone to come out to repair it as it was under his personal warranty that I paid for a five year. Once someone finally came out I was told “there are 800 people in front of me and said I had to wait my turn. He also said I know you like every one else wants to be first”. Do not expect any fast follow up care from them and then get attitude from employees!!!

Failed to Meet Promises and Never Called Back

They seemed fairly responsive the first service visit for maintenance. Said they would automatically schedule the next visit and no worries. Never showed up the next year. Called and they said they would schedule and come out. Waited 5 weeks and called back - no return call. Waited another two weeks and went looking for a new service company. If I can't rely on to just change the oil, can't imagine the service if something serious went wrong.

Do not make the same mistake that I made

I was told that no building permit was required - wrong!! add to that a totally botched install, unit was too close to window so it wouldn't pass code. Had to move unit back away from house. Conduit and wiring (more than 100 ft.) had to be completely re-done. Gas line to unit was undersized, had to be re-done. You can imagine the wasted time and money I have had to absorb.

They were above average

They were great on the install which was seamless. It took them only a day to have this installed and explained how it operates so I had very few questions. It just was installed recently and have not had a power outage to try it out.

just sell and forget

Should have read the review before contacting this company. Had a problem after the install ,power goes out and generator fails. called and they came out but couldn't find problem. So I read install manual and found the problem and fixed it . Never got a call back and I doubt if I'll get one now.

never follow up

they never follow up and always getting told that they will come out to service generac unit and never show up. i do not recommend this dealer. however i love the generac unit we have