VA Electric Contractors, LLC

Do not use this company.

We had a very negative experience with VA Electrical Contractors. We ordered a 18 KW Generac generator from them on June 16, 2021, which arrived 6 months later in December. At that time, a representative from VA Electrical came to our house to discuss installation, which was scheduled to begin in January 2022. By February there was no progress or updates; we tried calling multiple times but he did not answer and there was no availability to leave a voicemail. In March, we called the main office of VA Electrical Contractors and were told that they were waiting on the city for the permit. On March 24 we called again and were told that they were waiting on slab dimensions. Finally, April 1 the plumber came to our house to verify the location of the generator and gas meter. He increased his original quote by $2,500 and when we questioned this, we were told it was due to running the gas line 25 ft further than originally expected. On April 6 we called the office to ask the plumber to return to see if a new location for the generator would be cheaper, and we were told by the Office Manager that he would return for another look. A month later, and with no plumber or progress, VA Electrical told us that they had no control over the contractor's schedules and there was no timeframe for when any type of installation would begin. At this point it was almost a year after purchasing the generator, and due to the standstill with VA Electrical they delivered the generator to us. Now we have to find a contractor to install it. So far this has resulted in calling a dozen contractors, most of whom have a 4-8 month waiting period or are completely unavailable.