Sierra Pacific Home & Comfort Inc.

Deceptive sales tactics. Basically disappears after they get paid.

They sold us rooftop solar and a battery backup. It’s been almost a year and the system is still not fully installed. The inverter and battery backup don’t work during outages. Even when the grid is working, the system often goes offline completely. They ignore most of my calls and emails. When they have gotten back to me, they usually tell me that I need to work with the utility and manufacturer myself. They act like it’s not their problem that the system doesn’t work. Also, when they sold us the system, they told us we’d be able to apply for the SGIP rebate, which would cover most of the cost of the battery. Months later, they still haven’t provided us the basic information to even submit the rebate application. I wish we had never purchased solar from them. They used deceptive sales tactics, they failed to completely install the system, and they continue to pass the buck. We’ve spent so much money for a system that flat out doesn’t work, and they’re not doing anything to fix it. If you’re considering solar, work with someone else. Don’t make the same mistake we did!

Failed to Respond

I reached out (several times) to have my Generac generator installed and never heard back. To simply ignore a customer and not respond is beyond words. However, this is common based on my experience that last 7 years. If you don't call repeatedly, you will not get service.