Riley Electrical

OUTSTANDING, THE BEST

By far the best service i have ever seen. from the day Dan Sr. came to my house to the day of completion and start up this was total professionalism. the two man team that was here were excellent they had a plan and executed perfectly. Don't even waste your time with anyone else Riley electrical is the best.

Top Notch Service!!!!!

I have been a customer of Riley Electrical for the 13 years. They installed a generator for emergency power back up for my house. From the first meeting, through the quotation to the installation and subsequent yearly servicing we have experienced nothing but the highest level of professionalism. I would highly recommend Riley Electrical for your generator needs and Generac for a quality product. Seeing how well my Generac generator has performed during a few power outages convinced me to purchase Generac generators for my RV and remote power needs.

Great Job

The team did a great job. They went out of their way to ensure that I was satisfied and all my questions were answered. The project was completed ahead of schedule and coordinated with me to keep the project going while I was out of the country. Thank you so much to the team and look forward to the expert professional service in the future!

Thinking about using Riley Electric for your home generator service? Look elsewhere!

For the past ten years, I've been a customer of Riley's for annual generator service, and while I've always been consistently underwhelmed, I never felt the need to complain until now. Our experiences over the last few years have declined in quality, demonstrating a lack of attention to detail, such as missed battery replacements and messy workmanship with an oily mess left on and around the generator after they completed their work. Communication with Riley has been a constant hurdle. Reaching them typically requires multiple calls and emails, and their websites "contact us" feature was even nonfunctional for a while. During our most recent appointment, scheduling difficulties persisted. Once there, the technicians displayed a complete lack of professionalism, vaping throughout the service and spilling a large quantity of oil, at least 4 feet square, on our new driveway. Shockingly, they left without even attempting to clean it, forcing us to spend hours cleaning their mess. Their diagnostic skills were equally concerning. Initially, we were told our ten-year-old generator needed a specific $800 part replaced, and the technician even dismissed the entire unit, saying, 'It's 10 years old, junk it.' After demanding they clean the spill and send a qualified technician, the new technician contradicted the first diagnosis, further recommending a full system replacement or an even more expensive part." Outraged by Riley's misleading diagnoses, unprofessionalism, and pressure to replace the entire system, we sought a second opinion. In contrast, the second company identified the real issue and a repaired if for a fraction of the cost Riley quoted. Stay away from Riley Electric! Their service is unprofessional, their diagnoses are questionable, and their communication is a constant hassel. Find a company that respects your time, money, and property.

Install

It took a while for the generator to come in (not Riley issue) due to being back ordered. the guys who did the install were fantastic. Nice! Answered all our questions, cleaned up an did a nice walkthru. Recommend these guys!

One in a million!

Dan went above and beyond helping us get our generator installed and continued to work for us after the installation was complete. Would highly recommend Riley Electrical!!!

EXPERT

The world of people who KNOW what they're doing on the service side is getting smaller fast as the old guys die off. I've got a lot of experience getting on planes to go fix messed up electronics designs and I'm "opinionated" on who I trust to work on my own stuff. I called up looking for a certain flavor of experience and skill and was put on the phone with Dan... forget friendly... his is. Forget patience... he is. What I got out of my interactions with Dan is he KNOWS his stuff from many many hours of hands-on problem solving. I'd die poor if all of my electronics clients had guys on staff with Dan's experience and skill. He seems pretty humble so I am going "to 11" on this endorsement but... I'd bring him in again on my beloved 25 year old built-like-a-tank Generac in an instant.

Total care and commitment to my comfort

Getting and learning how to use my Generac 6500e portable generator was a pleasant experience with Riley Electrical. He was totally professional and took the time to make sure I would be able to handle all aspects of a power failure with ease. He answered questions I didn't even know I had. Dan Riley personalized where to best keep and use the generator for years to come as I aged. He went over how to start and shut down the equipment until I felt confident doing it. Knowing he is close by and phone call away was an important part of my decision to purchase from him. I highly recommend Riley Electrical. He out passed my expectations of what I was able to get and handle. I am so happy with my Generac and the peace of mind of living with what ever storms may come. Thank you Riley Electrical.

Fantastic Job, very professional!

From the first contact with Riley Electric, through the completion of the install, they were friendly,professional, neat and punctual. This also includes the sub contractor they used for the gas piping install. Would not hesitate to recommend them to anyone interested in getting a generator.

Great Company

This company is excellent to work with. They response very and they know the product inside and out. I would recommend this company to anyone. Great experience.