Premium Power Systems, Inc.

Hope they call you back.

Poor service. Hard to get ahold of. Not responsible. Found another service in the area. A little more expensive but they get the job done and timely.

Do not use them

Total ripoff company. Overpriced doesn’t take responsibility for incorrect installation. Do not use. Only gave one star because you have to.

Not interested in repairing

Tech showed up, looked at my older generator, told me no parts are available to repair, charged me over $300 and left. I called another company, they arrived, diagnosed the issue, looked up the parts right then, told me the cost, ordered the parts and returned to make the repairs. Premium Power is not recommended by me.

They are good at the sales part.......

the follow up and through not so much. I asked for a disconnect and move due to renovation, try $752.00. Plus they didn't bother to move the unit, plus it took several phone calls to get them to show up and on top of that less than 1 hour of work and $572.00? Sent two techs needed one. I chose PPS not on the price but service promised. Very unorganized......the office staff needs training on how to take a message if they won't use VM

22k system down for 1 month - not repaired yet

no inventory of parts to repair. Had to order from Mfg. which was closed 2 weeks in Dec Then they were closed Christmas week. Part still has not arrived after 3+ weeks.

Really went to bat for us

Integrity. That is the word I would use for these guys. They really went to bat for us with the manufacturer and I also want to commend Generac on coming through on a unit that had defects. Buy with confidence from Premium Power Systems, Inc!

Great dealer to work with...

Very professional and friendly, on time and schedule with delivery and very friendly to do business with, would recommend this dealer to everyone...