Pan American Power Corp.

We luv Pan American Power

I called for a service maintenance agreement, Ms Betty was super nice & explained everything, they came out for a major service & took care of my Cummins generator & showed me how to cycle it & explained thoroughly how it works & how it transfers power. Give them a chance, its worth it for me & mu piece of mind.

Never available

They have too many customers and not enough service techs. Every service call I have made had at least a one month wait before they could get to me. After Hurricane Ida, I had to wait a month when my unit broke down during the storm. I had a service contract with them. During the winter, my unit broke again with no active storms and it still took another month to get it looked at. The service when performed, however, was great. Their service contract is useless because they won’t get to you anytime soon when you call.

Very Professional Install.... Highly Recommend

Crew showed up on time and were very neat and polite. Answered all my questions and made the entire process very easy. Thank you for a great experience.

Do not do business with

Most expensive place in Louisiana go with any other company in the state. Make you buy service

Pushing services never delivered

You'll be pushed into a service agreement that they will never fulfill. When you need them, they'll be weeks out. When something breaks, they'll charge you thousands of dollars on inspections and maintenance before they ever get around to fixing anything. In my case, thousands of dollars in invoices and a year of waiting, and they still haven't repaired the unit. They are more interested in generating service fees, than doing real work. Give your new installation business and service contracts to someone else.

Unresponsive

Have an annual contract with this dealer. Would think that as a recurring “customer” they would be more responsive to repair requests. Takes a month to get a service call…. And that is with 4-6 phone calls to ensure that you are scheduled. Unresponsive. No communication. Very disappointing … expected more from a premier dealer.

Excellent service during installation

Pan American made the whole buying and installation process relatively painless. Very professional. I plan on using them for service as well.

The Dealer is awesome!

I Purchased my Full Home Generator from Pan American Power Corp, and that was the best decision I could have made. Very knowledgeable on generators and was very helpful in helping me choose the best for my situation. We have been very please with our Generac 22KQ-LPG Air Cooled standby generator. I recommend Pan American Power for all your generator needs. Their Service is Excellent.

Excellant service

From start to finish my whole experience with Pan American Power was great!! The sales guy was very nice and knowledgeable. He took his time and was very thorough explaining things. He did not seemed rushed to leave. The installers were professional, friendly and able to answer all of my questions during installation of the generator. They arrived on time, set up and got work. They respected my time and property. When they came out for start up they made sure that I understood how operate the generator and that everything worked as sold. Great experience. I would highly recommend.

Excellent

Mimi was helpful and polite when i called for a problem with my generator ,she explained about there service contracts and answered all questions. Blake was dispatched to my home and was very informative and helpful when working on my generator. He seemed very knowledgeable and quickly found my problem. He thoroughly checked my unit and didn't spill a drop when he changed my oil I would recommend Pan American to anybody