Oak Electric Service Inc.

horrible service, inept, system still not working

Had solar panels, Generac inverter, and Generac battery installed over 1 year ago. System still not working properly. Oak never responds to my calls or emails. They only respond when I refuse to pay the rest of my invoice until I have a working system. Then someone comes out and looks at things and says they need to order some parts. Then they don't get back to me. They did finally replace some parts in the inverter but never asked if that solved the problems. It didn't. I am still waiting. I do not recommend this company AT ALL.

HORRIBLE EXPERIENCE!

If I could give this company a negative rating I would. My mom ordered a generator from Lowe's last fall. Lowe's contracted Oak Electric out of Waterford, MI to perform the install. The entire process has been a nightmare. Outside of the multiple issues of failing to schedule the install and my mom constantly having to call to check on the status here are where things stand: Oak Electric sent a representative no less than 2 times to assess the property for the install. When the install day finally arrived the crew informed my mother that a junction box would be required in order for the install to pass inspection but that they would be unable to do the install that day and would need to send someone else to quote the job. They proceeded with the install anyhow. During installation the crew caused damage to ceiling tiles in the basement and bent a metal fence post in order to run the pipe from the house to the generator. They never informed anyone about the bent fence and my mother was unaware until her dog escaped the yard and was almost hit by a car. Since it was raining that day they were unable to paint the raw metal pipe and said they would return to finish. They still have not. Regarding the additional work for a junction box, they quoted her almost $900 for the work. Now I'm no electrician but this seems beyond excessive. Nevertheless my mother put down a $300 deposit for the work so that it could pass inspection. This install was on April 29th, 2022. It is now August 2nd. The damage has not been repaired, the pipe has not been painted, the junction box has not been installed yet Oak Electric continues to invoice her for the full amount of the quote. Both myself and she have attempted to contact Oak Electric as well as Lowe's over the course of these few months and have had little to no response. When they do respond they just say they will call back but they never do. Oak Electric finally sent a representative (Jeremy) to her house today in which he denied that the install crew did any damage and threatened to put a lien on her house for her unpaid invoice. He was aggressive and threatening. Again, that unpaid invoice is for work that has yet to be completed or even scheduled. Everything else has been paid for. They are also denying they ever received a deposit from her. The company is extremely rude and unethical. At this point my mom wants her $300 deposit back and wants to remove them as the servicer of her generator but Oak Electric is becoming extremely combative. Stay away from this company.

Did not respond

Called Oak to get an estimate on a generator installation. Left my name and phone number. Never received a call back. That tells me a lot about Oak. Enough said!!

Perfect

This is my first service from Oak. The customer contact person was very friendly and polite. The service person was on time and explained what was going on. He did the routine service and also showed me on old oil container that the previous service tech had left in the unit. I expect to use Oak Electric for future generator and other needs.

Professionalism

They are great to work with. They know the products and service is top notch.

This dealer is Awsome!!

Oak Electric installed my generator 5 years ago and they maintain the generator on a yearly basis. The installation team was very friendly professional; I have not had any problems with the generator. The maintenance staff is always very friendly and the always ask if I have any questions or concerns about the generator. Oak Electric is great; I cannot say enough about them.

Excellent service

We just had a generator installed by Oak Electric. We received excellent service, every step of the way from the initial evaluation and proposal to the actual installation. They even made it easy for us to contact the gas company. And, they always confirmed appointments with us and showed up on time - truly amazing service.

The Oak Electric team was super.

The Oak Electric team did everything they said they would do and was very curtious and professional. I was very confident in their ability to perform excellent service and deliver a very high quality installation of our residential generator back up system.

This dealer is GREAT - A1 !!!

Oak Electric installed a whole house Generac generator at my home and the installation went smoothly, and the workers were very professional. I would consider them for any other home electrical work. Great job!!!!

Great Service

We just had our generator installed. We have not had any power outages so we have not had a chance to use it. The sales person was knowledgeable, honest and not pushy. He definitely helped us see all of our options. We received email updates to remind us of our appointment ( I appreciate this). Our generator was installed on time. The crew were clean and courteous. They provided us with all of the information that we need to care for and maintain our generator. Oak Electric provided all of our needs so far regarding this generator.