Midcoast Energy Systems INC

No service

Be aware if this service dealer. They are too busy to handle you. I have had a generator for almost 10 years and they did not install it but were the closest service company. They did service it for many years and even replaced the engine in it which I believe they caused the issue as there was no oil in it after they came out and serviced it but the sensor didn’t work so we we’re screwed but last time I called to schedule yearly service they said they were too busy and where they didn’t install it they didn’t think they could get to it for 6 months. They said they would call and never did so my generator went a year with out service. When I have called before during storms and there was a issue they also said then that where we didn’t get it from them we would be on the bottom of the list. STAY AWAY FROM THIS COMPANY.

Terrible experience

We bought a house with a Generac Generator. We had an RPM sensor loss warning light, and called Midcoast Energy Systems because they are right up the road. The repair tech came and spent 15 minutes installing a new solenoid. We received a 120 dollar bill for that visit, and then when the generator completely failed the following week we were charged another 90 dollars for him to tell us that the generator was ruined as a piston had gone through the side of the motor. If you are keeping track we have spent 210 dollars for a now completely useless generator. Generac and midcoast have not been helpful at all in getting the generator repaired. The generator is only 5 years old, and neither company is willing to help. We will never use midcoast again, despite the fact that they are a mile away. I would NEVER recommend them to anyone.

Terrible customer service

My wife and I both work from the house so we bought a 8Kw standby generator from Midcoast so in the event of a power loss we could keep working. The first negative experience we had was when we were called to schedule annual service last year. After asking how much it was and what was offered I elected to do the oil change myself. At that time, I was told that if Midcoast did not do the service, the warranty would be void. I reviewed the warranty and found that there was no indication to that, I then called Generac and asked that question. The customer service representative for Generac told me that as long as I used the proper oil and filter the warrant would remain in effect. After completing the service myself, I found that they had used aftermarket oil and filter the year before and that the inspection of the unit was not done as there was a shipping document in the air inlet and paper on the exhaust. This indicated that the inspection was not done on instillation also. The second time was the Wednesday before Thanksgiving this year, when there was an overcrank error on the display. I called at 4:40 pm and reached the answering service. A technician called me right back and offered some solutions that did not work in correcting the problem. I then called for service on Monday and was specifically told a technician would be there between 12:00-4:00 on Wednesday. At 3:00 Wednesday, no technician arrived so I called service and was told that he was not going to make it and they would try "to fit me in" on Friday. They also said they were booked through the end of January, and they were only trying to fit me into the schedule from the start. After thinking about this overnight, I called to speak to one of the owners, (Dave) and explained my frustrations. He kept answering yup to my suggestions that they should consider more support staff and maybe there were selling more generators than they could service but offered no consolation or resolution. To their credit, Dave did change the schedule to commit to a service technician for a specific time after that, but it was not offered in a supporting manner. There are several other issues with broken parts that needed to be ordered for the repair. The indication from Midcoast at this point is that they will bring what they have in the shop and hopefully, they are the right ones. FYI, I went online and found the part, ordered it and it will be here Friday. They have the information and time that they could have checked the part number and ensured they had the correct part to fix the generator. I will be anxious to see if the technician keeps the appointment and if the parts they have will fit and the problem will be corrected.

Step by step, MidCoast Energy did not skip a beat

We purchased a vacation home in mid-coast Maine on and Island that has frequent power outages and we live 7 hours away. Because we did not want to shut the home down for the winter we were referred to MidCoast Energy for our Generator. From sales to field service technicians and service personnel, no question was left unanswered. Installation was professional. On site education was not rushed and very hands on. I recommend them highly...