Metropower INC

Excellent Service

Great service! They really do care, they call back and are available weekends.

Awesome company

Turn key service, one stop shop. They put generator in done all electrical work and gas. Also do home electrical and plumbing residential and commercial

Customer Satisfaction

MetroPower was such a pleasure to work with! From the initial contact and appointment to signing the contract, installation of the generator and gas connection, to startup every employee and crew were very courteous, professional and prompt! We never had to wonder what was next since they made sure we knew what to expect and when to expect it. It was obvious that all the employees were more concerned about complete customer satisfaction than with making a sale. Outstanding experience.

First Class Customer Service

Had another dealer performing maintenance and service on my generator. On Monday 10 July, I noticed an oil spot on my grass and the red light was on. I contact that dealer for an appointment they said the earliest they could get someone to look at my generator was the week of 8 August (30 Days). On 12 Juiy, I search the Genrac site for another dealer and came across MetroPower at 2:36, I called and explained what was going on with unit...the gentleman said I can have someone look at your unit within the next day or 2...10 mins later I got a call from Steve, he stated he could be at my house within the hour. Steve arrived at 3:35 and had the generator running within 5 mins 3:40 pm (Bad oil pressure switch) ...now thats 1st Class customer services. MetroPower has a new customer, I signed up on the spot for the maintenance plan.

Great Service

Had a dealer taking care of my generator for years and the service just got worse with time. My generator quit working and they could not get out for 3 weeks..... I called Generac and they gave me Metropower's information and they were out the next day and got me up and running. Thanks for the great service!!

Highly Recommend

The team at MetroPower in Freeport are hands down the absolute best. From the estimate to the job completion, they were very professional, courteous and informative. I am a customer for life and I will recommend them to anyone who needs a generator...or any other service for electrical needs.

A superior customer oriented company.

All contact from beginning to end has been above everything I have experienced in many years. This includes the sales contact (Jeremy), installation team whose names have slipped my mind, and Paul who provided a very thorough final test and check of the installation including the education of myself about the entire system. Metro also coordinated with the company who installed the LP storage system. In summary CUDIOS to all.

Dealer is good, very responsive and fast

Just had maintenance done, very professional, thorough, and explained everything in detail. Answered all my questions with clear and easily understood terms. Did a super job of cleaning the machine and check out, assisted me in setting up the wi-fi connections and made it work . Highly recommend this service and dealership.

Very responsive and attentive

We purchased a home generator mid 2021 so we did have to wait several months for the install due to COVID but this was understandable. Our power company (Gulf Power) at the time recommended two other companies (omitting Metro Power.) We felt it was a huge risk to go with Metro Power, but the install times of MP's competitors were many months later. We had to rely on a handful of online reviews to make our decision. Metro Power's excellent service, promptness and professionalism deserves to be recognized. Frankie was extremely knowledgeable at walking us through the options before purchasing. Brandon Le and Dakota were extremely professional and polite. I could feel the sincerity of their wanting our experience to be a positive one. Our installer also did an excellent job. After a few months of having the generator we made a service call after hours. Paul Geddings responded right away and was at our home within the half hour. I was extremely impressed at his treating our situation like an emergency, though in reality it was not. We are very pleased to have used Metro Power for our Generac.

A company that puts the customer irst

I had. a Generac whole house installed. The installation was flawless I have had a few problems, but each time, within a few hours a tech was at my house resolving the issue. Some warranty work was needed and again no hassle. I highly recommend this company. In fact this is the most customer responsive company I have ever used