Li Power Systems INC

Dave is great and honest. Yahoo

Couldn't have asked for a better mechanic. He did what was needed and the price was fair. Best of all he did not try to sell me a bill of goods with an expensive service contract with work that is not needed if the generator is only exercising, unlike like my prior service company. Generator is running great and no mess, he even cleaned up the inside to get rid of leaves and the little bit of oil on the floor. Yahoo finally an honest mechanic,.

A positive experience in a sea of difficulty

Whilst I had endless troubles getting my propane tanks permitted that delayed my project in excess of 9 months, LI power took care of their end of the project very quickly. My machine was delivered on time and project was wrapped up in one day. My questions were always answered and my installation was 1st class

great project

I worked with LIPS on installing a 36kw generator for my home and it ran in a power outage for the first time today, and my whole house is running so happy I can go to work and not worry about coming home to a spoiled fridge or a 95 degree house in the dark

Did not follow through on Claim paperwork with Generac - Do not use them

We have been waiting about a year for the owner and his wife to follow-thru on our claim processing for a fully warranted 20KW home generator. After calling for 11 mos we have opened an incident report with Generac. Today is the 2nd time Generac called them telling them to reimburse us over $1100. This dealer has made us several back door offers outside the Generac Warranty claim service as a trade including a partial reimbursement and a maintenance contract but never followed through. In the meantime Generac has rewarded them upgrading their status from Select to Elite. I want to know how Generac is going to ensure their authorized service providers follow the dealer protocol and provide adequate service to the consumer.

Top notch family owned company with outstanding customer service!

I enthusiastically recommend LI Power Systems as I am extremely pleased with the service they provided and continue to provide. They are a family owned company that provides excellent and courteous customer service, are highly reliable and very responsive to their customers. I had a 20K generator installed and they handled everything--from getting the local permits to getting the certificate of occupancy at the end. The owner, Sid, is extremely knowledgeable about generators--easy to say that he is an expert. Not only did they do the job really, really well, but they made everything so easy. Getting a generator installed is not an instantaneous process so don't expect to call any dealer and get a generator installed within a week of your first contact. For me, it took a little over 4 months or so to get the generator installed from the time I contacted them (I signed the contract at the very end of February and all work was completed right after July 4th). In short, I am extremely happy with LI Power Systems and highly recommend using them.

Disappointed

Sadly, I was very disappointed with their customer service. They just did not follow through with service dates. They gave me installation dates weeks in advance, and then just did not show up. Then, when I called, I would get answering machine pick-ups during regular business hours, and often there were no call backs. I am now waiting to get my nearly $4000 deposit. I even had to call Generac to call on my behalf. I think that potential buyers may wish to avoid this installer.

Beware! Crook!

Avoid dealer! I gave dealer nearly $4000 as a down payment six months ago. Lies about installation dates. Now, does not answer telephone or return calls. Address is a post office box. I have turned it over to my attorney. I contacted Generac and informed them of fraud. Will also contact authorities. Fraud.

A good job at a fair price

My battery charger and voltage regulator went bad after Irene, B&N replaced both for a fair price and my 17kw is working fine again

Did the job on budget and on time

I called, B&N for service on my 17kw Guardian unit which showed some trouble faults after Irene. The technicians Sid and Mike, diagnosed my unit in an hour, and cleared the cost of the repair with me before they supplied a voltage regulator which got my generator working again. Would recommend!