L-train Electric

very poor communication and follow thru

We made an appointment for an onsite generator evaluation. The lead time was 3-4 weeks. I received a call several days prior to the appointment and was asked to reschedule for a later date. I declined to do that and was told they would try to honor the appointment and would get back to me. On the day of the appointment I called to confirm and was told this appointment had been cancelled.The onsite visit (which seemed rather cursory) finally took place and I was told that I would receive their evaluation in 1-2 days. A week later I called and was told they are very busy they would pass my message along. Upon receiving the quote it was NOT for the size generator we had discussed and it did NOT include all of our system requirements (we have three AC units and only 1 was reported).I sent an email requesting an update/explanation and have NOT gotten any response (currently a week plus and counting).I'm not sure how comfortable I would feel going forward with a project that began with all these obstacles.

L-Train Is Stellar!

Generac should be very proud of the representation L-Train Electric provides in the state of Connecticut. As a recent customer they were very professional and thorough in their presentation of the Generac residential unit and were extremely knowledgeable about the installation, operation, and servicing of the device.

Terrible

Serviceman used the exterior of my house as a restroom caught him on camera, called office and they laughed while apologizing. Owner called me and said that my extended warranty would be void if I did not extend my maintenance contract with him. I do not understand how they are elite.

This dealer is outstanding!

OJ Mann Electric (Cheshire, CT) has serviced my Generac generator for the past 12 years. I could not be more pleased with the product and service. The generator has consistently run great. Specifically, Patrick does an outstanding job conducting the semi-annual tune-ups. Kudos to OJ Mann and the entire staff.

Highly Recommend This Company for Your Generator

There wasn't one part of our experience with this company that wasn't quick, efficient, and professional. Jason's knowledge of his work made us confident in our choice of a generator. Stephanie was quick to schedule the installation and telephoned throughout the process to make sure things were going well. I can't say enough about the installers who did the physical labor. They worked for over 7 hours in the pouring rain without one negative word and smiles on their faces. They were terrific! The entire experience was a pleasure. Wish all companies worked like this!

Wonderful Company

L-Tran Electric installed a 14KW Standby Generator and the crew did an excellent job. Professional employees, kept the work site clean, started and finished the job on time. A police officer friend of mine recommend Jason of L-Tran Electric and now I recommending L-Tran to my neighbors and friends.

Most Reliable Dealer!

I would recommend L Train Electric to anyone, the quality of their work and professionalism was exemplary.

This dealer shouldn't be a Generac dealer

This is the MOST unprofessional outfit I have ever dealt with. I had to hire another installer to complete the installation. I can't beleive that they are listed on the Generac web-site as an elite dealer. I would NEVER reccomend this company to anyone.

I wish every contractor situation was this good

I hooked up with the L-Train folks due to a recommendation from a coworkers fatehr who used them. I called and had prompt call back by Jason. We set up a time for him to come out; he explained EVERYTHING horoughly . The whole process was smooth; rates were reasonable. I live in a stand alone condo type community and the L Train folks gave me all the paperwork my Condo Association requested. I would highly recommend L-train to anyone thinking of a generator hook up or any electrical contractor work. I wish all contractor relationships would be this good. Keep up the good work ,L-Train!

The best experience yet as a homeowner!

Jason and the crew at L-Train was outstanding right from the start. After Hurricane Sandy, we had trouble getting any of the other Generac dealers to even call us back. L-Train was at my house two days after we called to request a quote/site evaluation. They gave us an ETA on the generator after we ordered it and they were right on with this as well. When it came down to installation, my wife and I informed them of unique concerns that we had and they made sure that the generator was up and running before Winter Storm Charlotte hit. They definitely went the extra mile to pull this off and just as the flakes were starting to fly that Friday afternoon, the generator was fired up. My wife was in tears. This is our second house and we've dealt with a lot of contractors over the years. This was by far the best experience that we've ever had.