Kiernan Contractors Inc.

Poor service

Great at installationtry for2 years to get service and now won't even return call

Poor service follow up

Install was perfect but try to get service forget itCalled over two years and company is located within two miles.Unacceptable

Poor Service!!

I had them install my generator and when it needed a service, I could not get them to come out. It's been since last year. I called, and I was told that if there is an install in my area then they will do the service, if not, then I would be put on a schedule. That was well over a year ago. Now, I have a RED light for (Low Oil Pressure) and the only thing I get is an answering machine message when I call, that says they will get back to you and never do! If I only knew then what I know now!!!

22KW Install & 1 year review

I called Jim from Kiernan Contractors, who came by and checked out my needs for a back up generator. WIth covid-19 in full effect and supply issues almost a year later still in effect, Jim had several in stock and a deal was made. He arrived one day for a set up, 6x6 ground support with pea gravel. a couple weeks later, Jim did the install and I was pleased with his meticulous work inside and outside of my home. I had trenched my own gas line and Jim came back to get me up and running. The 22KW unit is slightly more then what I required but with supply issues what they are, there was NO wait and with last winter knocking at the door, it was an easy decision and the unit had operated flawlessly several times during the many snow/ice and wind storms in the North Country where power drops out at anytime. Overall, I am happy with my decision and Kiernans work.A very fair deal and Generac offered 1 year extra for warranty. Highly recommended!

Excellent Service

Jim Kiernan, of Kiernan Contractors, installed our whole house generator. We could not have been happier with him! As a real estate Broker, I deal with many vendors and contractors. Jim is, by far, the most efficient, responsive, professional and just plain nice contractor I have dealt with! I have referred him to family, friends and clients already!

Awesome complete installation

From start to finish the installation went smoothly and professionally done. Super clean up job as well. Went through operation with us explaining everything. Definitely will refer them to our friends and neighbors.

No show, not dependable

Average job setting up generator, no complaint there.First year free annual maintenance now 6 months overdue no show no call 2 times.My last call I was informed that I don't need to call again as I am on the list and he will get there in a couple weeks. Again no show.

Highly Recommended

Jim(owner) and his crew arrived promptly with my 20KW generator, bobcat, and all the requisite parts and fittings. The base frame of 6x6 treated lumber(already built) was placed, leveled, and filled with pea stone. The whole install went very smoothly and took about 4 hours. As soon as the LP was connected, Jim registered, activated, and tested the generator. I highly recommend Kiernan Contractors.

This dealer is very responsive and courteous

We recently had a standby generator installed and the whole process was flawless. They explained everything to us about it's operation, leaving us with a feeling of confidence that we made the right choice going with Kiernan Contractors. Their installation techs were very polite and respectful of our property.

Will not service

11/24/14 I bought a 20 KW Generac generator from Kiernan Contractors for my home. They installed it on a pile of gravel they poured on the ground. The vibration of it running soon caused it to move the gravel outward so I had to build a wooden retainer to keep the gravel under the generator. During the first two years of ownership, they came and serviced it annually as they said they would. Now I have been trying to get them to come service it for around 6 months with no service date given, just excuses that when they have enough services in the area they will call me. Still no call and now the weather protective shelter I built for it is frozen into the ground and the unit can not be serviced till spring. Today they are not answering their phone at all and no message machine either.