Johnson City Generators, LLC

NO MORE! BEWARE!

This product is great when it works. My issue is with the service from JC Generators. Since 2020 JC Generators had provided exceptional service on my Automatic Standby 20kW Generac generator. The last annual service was 08/29/2024. No more. The winds from Hurricane Helene blew the lid open. Rain damaged the board that would activate the generator. Fred and Nicole came out 3 days later. Replacement parts would cost about $550-600. Both had mentioned, as did Bob the owner in a separate conversation, that over the past few years Generac lids have been blown open by winds. Also, Bob said that he recommends that the lids be locked. In the 4 yrs they have serviced my generator, no one from JC Generators had recommended to me that the lid be locked. Had I known that I would have kept the lid locked because I cannot afford avoidable, expensive repairs. One may ask why the lids are not locked after service. My spine is injured. I was unable to see the lid locks until Fred showed me where they were located and provided me with a set of keys. When the part/s were delivered, Nicole called to schedule the service for Friday, 10/18. I had called Bob to discuss and try to negotiate a solution. I believe that JC Generators should absorb all or most of the cost of the repair. Bob said that he would have to think about that and he would call me back. That call ended abruptly. October 18th came and went without any calls or anyone showing up. Four days later I called Bob to check on the status. He continually interrupted and raised his voice at me. No one from his company would be servicing my generator. A very agitated Bob told me that since they did not install my generator, that I had not been instructed in the homeowner's responsibilities, did not have keys (a set was found in my deceased husband's drawer) ..., JC Generators would not provide service and was not responsible for the damage to my generator and for me to find another contractor for service. End of call. Not by me. There are at least two sides to every situation. Speak to Bob and make your own decision as to whether or not you would want his company to install or service your generator. Should anyone want additional details, I'm willing to answer their questions.

Ask for Bob and Ross

Bob and Ross are by far the best 2 to request, i had the most stress free help and guidance and price wise I saved honestly with there help. They all around made everything simple and quick.

Awesome folks to work with, polite and professional.

Bob from Johnson City Generators Tennessee was punctual and on time each and every time. From his initial visit for Load and Sizing calculations, to Generator placement day to wiring and final installation day. Bob and Fred were able to answer all of my questions with ease. Dealing with Johnson City Generators was a seamless process and I am a very satisfied customer, I would highly recommend Johnson City Generators for all of you emergency Standby Generator needs.

Excellent Experience Installing a Generator

Our experience began with a home visit by Bob to learn our needs and determine what we we looking for. He ended up proposing a whole house generator that would meet our needs and we accepted. About 2 weeks later, prep work began and the generator was delivered. Getting the propane connected was a chore that added several days to the project. On Install Day, Bob managed the electricians installing and wiring the transfer switch and the guys completing the generator connections. When the installation was complete, Bob worked with my wife and I to test the system and learn all the features and operations of the generator. An excellent experience.

dealer is the best

love the generator its great to have piece of mind. And Bob made it so easy. so glad I made the purchase

Great to work with - responsive

Had a 22kw generator installed in Nov, 2014. Installation crew was great to work with. Completed job on time. No problems with generator one year later. Had problem with remote monitor soon after installation. Dealer replaced promptly at no cost to me. Dealer just returned to do annual service as scheduled. Dealer is easy to contact and is very responsive.

Great to work with

Our experience with JC Electric Co was great right from the beginning. The technician came out and sized up our generator requirements and didn't try to sell us more than we needed. They also explained the installation process in detail prior to submitting their bid. The installation went pretty much as expected. They had to cut into the wall to get the wires from the generator to the electrical panel. This was unexpected but they did a great job putting the wall back the way they found it, even making an extra trip out on a weekend to make sure it was done right. We're confident that we went with the right dealer in JC Electric and look forward to working with them for any further generator maintenance or needs. We have also recommended them to friends and co-workers already.

I recommend Bob to everyone

I love my new generator, and now feel covered in case the power goes down.