Gti Power Systems

Do NOT use GTI!!!

I was initially impressed with GTI's installation team. They were friendly and appeared to know what they were doing when they came to my home on May 8 to install my 22kw Next Generation generator. However, after they installed the generator I compared the installation to Generac's installation guidelines and was concerned that they appeared to have committed several installation errors that were both safety concerns and might possible put my 7-year "bumper-to-bumper" warranty at risk. So, I called Generac Customer Support and reported what I believed to be errors in the installation and they confirmed that GTI had, indeed, failed to follow their installation guidelines in several respects and that my warranty could be at risk. They also informed me of some other mistakes that GTI had made with respect to the installation. Generac recommended that I contact GTI to correct the installation errors and they opened an investigation into the matter. Here is the list of GTI's miscues: 1. Installed the wrong size rigid pipe, installing a 1" metal pipe instead of the 1-1/4" diameter pipe that was clearly called for on page 21 of the installation manual because of the distance of the generator from the natural gas meter; 2. Installed the flex fuel line improperly in multiple ways and against the clear instructions and diagram on page 22 of the installation manual: vertically instead of horizontally, with a sharp bend/angle in it instead of straight, and improperly attached it directly to the fuel inlet instead of to a proper gas fitting in-between the two; 3. Failed to discuss with me anything about making sure I had the proper size generator for my home's needs; 4. Failed to discuss with me whether my gas meter was large enough to handle the increased gas volume needs of a 22kw generator. I took it upon myself to address issues 3 and 4 and ultimately had the gas utility in my area replace my gas meter with a larger one, as Generac Customer Support suggested. However, when I informed GTI of issues 1 and 2, they tried to convince me that everything was fine, notwithstanding what Generac's installation manual said. They told me that they always installed their generators in this fashion and never used any pipe larger than 1" unless they were installing a commercial-size, extremely large, generator. I was told they had even used a 1" on a 100' installation without a problem. I told them I wanted the installation to be done according to the Generac manual to protect my warranty rights. Although they agreed to my request and did replace the rigid pipe with a 1-1/4" pipe and corrected the flex fuel line, as well, when they finished and conducted a test of the generator under load the water column pressure dropped to 0.2" of pressure in the gas line. (The WC pressure is supposed to be between 3.5" - 7" according to Generac's installation guidelines.) Instead of trying to figure out why this was occurring, the lead GTI technician on the installation team seemed almost giddy about the situation, stating that he did what I wanted and what the Generac manual called for and the generator's performance was now worse. He refused 3 of my requests to call Generac's Technical Support team to try and solve the problem and left. I received no follow-up calls nor offers from GTI to come out and even try to fix the problem, even though I have a 1-year service/maintenance agreement with GTI. I then performed an AI search on Google Gemini's search engine on the issue and learned the problem could be a faulty or undersized regulator on my gas supply line to the gas meter. The gas utility sent a technician out at my request to investigate and that gas utility technician spent 4 hours working on the problem, eventually resolving it by replacing the regulator, but NO THANKS TO GTI, WHO ABANDONED ME, A NEW CUSTOMER, AND SHOWED ABSOLUTELY NO CONCERN WHATSOEVER FOR TRYING TO RESOLVE THE PROBLEM. I then spoke to GTI's owner and complained about all of this and while he apologized for his employee's rude behavior, he did not explain why the installation guidelines were not followed. He actually defended his technician by saying that his technician knows what he is doing. I disagreed with him and told him he obviously does not know what he is doing if he does not follow the Generac installation guidelines and it would be my concern if I were him that many of their installations have been done improperly. Based upon my experience, I would not recommend GTI Power Systems to anyone and would go with another IASD in the area and hope they are better and follow the proper installation guidelines and are willing to help a customer when a problem presents itself. This horrible experience took 5 weeks to finally get the installation corrected and the generator running properly. This was utterly inexcusable.

Highly Recommend

I purchased a Generac for my home from GTI. Wade came out and looked over our house and gave us an awesome price. The crew came out and installed our generator system. The guys were very respectful and did a very professional job. I highly recommend this company!