Gentech Ltd.

Worst customer service ever

Absolutely the worst experience I've ever had dealing with a service vendor. Never returned my calls, mis-billed me repeatedly until I had to complain to the BBB. Sent invoices for services never rendered and refused to return calls or emails clarifying the situation. I will never work with them or recommend to anyone.

Just wanted service for my generator

All we wanted was to arrange service for our generator. Was told it would be a month wait over 2 months ago. I keep calling and asking to set a date but they are unable or unwilling to book one.

Will never recommend

Bought generac in 2017 . The first time the electric went out for over 6 hours the gasket leaked oil . Had same problem repaired a few times . I paid for extended warrant . Electric went out again and gasket leaked again. Asked Kimberley to have John call me -NEVER HAPPENED. Requested a call a few times and he doesn\u2019t callback . Made appointment for today was told I\u2019d be first repair of the day . No one came . Spoke to Kimberley she said appt. is Friday??? Not so ! Said John is busy can\u2019t come to the phone yet again for the 10th time. Now they are supposed to come Friday . First appointment Friday per Kimberley....we will see. Even though I have extended warranty I was told that they need to keep my credit card on file . What a way to do business . TERRIBLE !!!

Totally dropped the ball!!

I called to get an estimate and they took down my info and never got back to me. I called them to follow-up and they finally sent someone to do an estimate. Since then, they never sent me the estimate and I even called to follow-up. When I called they said they would send that evening and again, nothing! It's unbelievable to me that here I am trying to buy an $8-10K generator and I have to chase THEM down? They should be all over ME about it. I would NEVER use this company. What a joke!

Don\u2019t use them. They\u2019re awful

Fail to turn up when they say they will. Turn up without being asked. Appalling don\u2019t use.

This dealer is outstanding

My generator did not work. I tried several dealers, but they would not come out until the end of December. This dealer came within a few days, repaired my generator and charged a reasonable fee. I would recommend this dealer without reservation. I now have a service contract with them.

Recommend this dealer

Very knowledgeable and friendly to all my concerns

Worst dealer

Get charged for unnecessary service call and overlook the problem they are called for in the first place. Any excuse to blame the customer. Will not honor the warrantee.

The best of the best

From customer service through emergency response Gentech LTD has been surpassed all of my expectations and we're able to resolve my issues in record time and with the greatness of ease.

Great Generator. Perfect sales,install,startup....best service

If you need to get a generator for your home, Gentech is by far the best place to get that project completed. Both sales and service were top notch. The delivery and follow up with the electric contractor (great electric company by the way) and LP hookup went seamlessly. Once all steps were completed, the startup and activation of the generator along with the warranty registration went off without a hitch. The folks at Gentech are extremely knowledgeable about ALL phases of the project and their prices can't be beat. I know I will continue to rely on their expert service throughout the life of my generator. re: Generac 22kw LP whole home standby.