Generx Generators LLC

ANOTHER MAD CUSTOMER

Been trying for months to get my generator elevated 2 feet due to being in a flood zone. It should have never been installed at ground level to begin with. The transfer boxes are only about a foot off the ground also. This Service dealer has been the worst I have ever experienced. If you need anything other than the pre-paid service charged to your credit card, good luck with getting anything else done , even after signing a contract and paying the 10% non-refundable deposit for extra work thats needed. They don't respond to your calls or texts. If you go to the office they promise they will get back and never do. This is the very worst customer service I ever had with any company.

Terrible customer service

Been trying for months to get my generator elevated 2 feet due to being in a flood zone. It should have never been installed at ground level to begin with. The transfer boxes are only about a foot off the ground also. This Service dealer has been the worst I have ever experienced. If you need anything other than the pre-paid service charged to your credit card, good luck with getting anything else done , even after signing a contract and paying the 10% non-refundable deposit for extra work thats needed. They don't respond to your calls or texts. If you go to the office they promise they will get back and never do. This is the very worst customer service I ever had with any company.

Mad Customer

Understanding we had a hurricane and all our less than one year old generator is not working.We called and get a answering service someplace .They want close to 400.00 dollars to make a resevation to come out.CALLING BS we have a 10 year warranty !!! The person on the phone said someone would call us with in three days we are now working on day four and monday will be day five.So now we wait .Just a phone call at least saying how long but crickets.Did call the guy Mike Smith who sold us the unit twice again crickets..Thank Mike !! Am I the only one being ignored ??

Buyer Beware !!!

I purchased a whole house generator in December 2020. I am having a problem getting the annual service completed. Someone called stating they were from Generx and was supposed to come out on 12/31/21 @ 8:00AM but cancelled the day before. Then someone called stating they were from Generx and needed my credit card over the phone before they would come out. Everyone knows the risk of giving out your credit card to someone over the phone. Business must be really good because the service is lousy.

Great people

From start to finish these guy's are the best. Communication was excellent and workers arrived on time every day they said they would. Ryan Resendez was great the day of the startup so far all is good. Thanks

Simple annual maintenance

Booked at 9:00 but never showed. Service says they are delayed. Supposed to call 30 minutes before arrival. No call all day long. Service says they had a emergency and I am next. Eight hours later but still no communication. They never answer their phones. Only communication is via computer and then you really don't know who you are talking too. Buyer beware.

Excellent from start to finish

We could not be more pleased. Total price was far better than the competition, Anthony explained options and wrote the contract just how I wanted, Jerry 1st part install and Patrick final install, and their crews, were efficient, friendly, knowledgeable and courteous, did not leave a huge mess in the yard, everything done very timely, we are all set for hurricane season now. A+ all around and a pleasure to do business with.

Great Company

Gererx of Punta Gorda did a great job for us. Our salesman Will made promises that were ALL kept! The pricing, delivery, setup and training all happened right on schedule with NO hiccups at all. What made dealing with Gererx so great was that I didn't have to pull permits, contact an electrician, gas installer or anyone. 100% of the job was completed to my satisfaction by Gererx employees. I highly recommend Generx to anyone

These guys are awesome

We received several proposals from other vendors for a whole house generator that were quite honestly ridiculous. The mistake we were making was looking at electricains who could install a generator. We were about to pass on this project when we decided to try a company that only did generators. Will fr GenerX came out. He was very professional, gave us a fair price and the project went flawlessly. Liz from the office kept us informed and everybody who came to our home was not only polite but very professional. They were right on time for every appointment and finished their tasks in the day they came, no delays or excuses. My wife was impressed by how well they cleaned up behind themselves. If you want a whole generator, this is the company to call.

Extremely professional and efficient!

Communication with this dealer was clear and concise. Emails were timely and well organized. Technicians were on time and efficient, and very willing to answer any questions. (a rarity). The installation was done just as explained, and with every effort made to be the least intrusive as possible. I recommend this dealer. Thank you