Cox Electric

Ridiculously expensive

I began as a customer a few years ago and paid about $215 for annual maintenance. This year they charged $329 for a 15 minute annual maintenance call. That’s over $1,000 an hour!!!. I’m looking for someone who lives in the real world. This is a ridiculous example of “greedflation.”

Excellent Customer Service

I signed a proposal with Cox Electric, LLC, of North Kingstown, RI, for the sale, installation and maintenance of a Generac 22kW Standby Generator with Wi-Fi for my house in Narragansett, RI. The president/owner of Cox Electric, LLC made a site visitation and was very thorough when determining what kind of generator I needed for my entire house. Also, Stephanie of Cox Electric, LLC was able to help me qualify for a free 7-year warranty promotion by Generac. I highly recommend Cox Electric, LLC for the purchase, installation and maintenance of any Generac generator. Carol

A quality dealer

Chris Electric gave us excellent service and professional advice for our standby generator. From the service to the office they were exceptional. MB

VERY EXPENSIVE FOR ANNUAL MAINTENANCE

I had them perform my annual maintenance which takes about 30-45 minutes, its oil change, spark plug replacement, throw main breaker to ensure it does as it's supposed to. In 2019 i believe it cost $159.00 for basic maintenance, in 2020 cost was $169, called today the only annual service package they offer is $299.00 they do the basic maintenance and wash it. If you charge $299.00 for preventative care scat do they charge for repairs?

Very professional dealer

Bought a house with Generac generator. No service records were available. Called Cox Electric explained the situation. Very helpful. Scheduled Technician. Well trained, friendly tech serviced the Generator, explained how it works. Very satisfied with the dealer and the Generac.

for 10k I expected a better experience

I had high hopes for Cox Electric after the owner came for a presentation. He was excellent and personable, but the installation process left a lot to be desired. 1. The base for the generator was described to me one way and was installed another way. When I reached out with questions or options I was generally blown off. 2. The electrician who did the work was unpleasant. He spit sunflower seeds all over my property during his time here and that included inside the transfer switch box! 3. For whatever reason they hacked my gutters that run straight into the ground off to install the transfer switch. They left it hanging off for over two weeks and I had to call repeatedly to get them come and fix it. They eventually came unannounced and did a terrible job. I had to call AGAIN to have them do it the right way. On top of that I had asked to be present for the second attempt of repair but they showed up unannounced again. I don't even consider the repair adequate because they used a plastic gutter piece to go into the ground. Plastic will be destroyed in the coming winters. Proper repair would of been to move the underground drainage pipe and have the gutter feed into it directly. 4. When we got to the final step ion start up, they abruptly left during the connection from there generator to the app on my smart phone after they couldn't resolve the issue. They literally gave me the manual and told me to call the number in there on my own because they couldn't figure it out.n They were in a rush to make their next appt. apparently. I called the number the next day and they walked me though everything perfectly. That being said, the startup team were very pleasant and friendly. They just an obligation to leave at a certain time I imagine. 5. For $10,000, I was surprised there wasn't more checking in on the install work and with me during the process. As far as I know, neither the owner or project manager inspected the work in person or even asked me if I was happy with everything. For 10k. you bet I'd be there during and after insuring my client was happy. Not frustrated. Again they talked a good game at the beginning, but I expected better service and overall the process was generally stressful. I was not a fan of having to reach out to them several times for clarifications or folllow-ups. A more proactive approach on their end would have been appreciated. I was pretty clueless about generator installs before this, and would of set clearer expectations for them during the project knowing what I know now. I will be using them to service the generator and will write a separate review for that when the time comes.

Terrific Company...

Fantastic service/installation from A-Z. Couldn't be happier. Cox has great guys who arrive on time and are real pros. (Kudos to Matt and Steve) Clean too ! I highly recommend them and feel a real piece of mind having a whole house Generac generator.

Great customer service

Great customer service and quick response time with questions.

New Generac standby

This is our 2nd Generac generator. We moved to a new home and installed a new unit. Cox Electric serviced our previous unit and will service this new unit. Cox Electric is a great company to deal with and the really big thing is I trust them

Great Staff

From the beginning of the quoting process with Cox it has been great. Joe took the time to understand my needs and gave me the best possible solution that fit my needs.