Comfort Engineered Systems, INC

DO NOT use this company

Generac should strongly consider discontinuing business with this company. We provided a $10k deposit on September 2021 and given a delivery date of March 2022. I started reaching out to Geri, the sales rep, and the office in March 2022 however I was unable to get a response. After more than 100 calls and emails, I finally got a response from an office manager that stated that my generator was at the warehouse and they would start the permit process the following week. After roughly 30 contact attempts, the owner, Ed Perez called 2 to tell me that I was \u201cmisinformed\u201d and that they thought my generator was in but wouldn\u2019t be delivered until August 2022. In August 2022, I was told that the generator would be delivered in November. My generator has now been pushed back to MAY 2023. Why, you ask? Because this company was unable to pay the $6000 prior to the scheduled deliver date of 11/18 so we\u2019ve been pushed to the back of the line. Keep in mind that this company still has $10,000 of our money. This company is unprofessional, inaccessible and, quite frankly, likely insolvent. If you actually want a generator, use literally anyone else. To those waiting, seek legal remedies. Generac, this company is giving your brand a terrible name.

HORRIBLE!

i had appointment for 10am on friday 11/11/22 called them as they are late. no calls from them to say anything, i called 4 times spoke with answering service and left messages. but no responce. when i called in wed 11/9/22 spoke with service manager, poor, not the best person to deal with. when i told her what the issues are for us to come out here it will be $189.95 to check it out, remember i said i have appointment for 10 am but they are a no call no service.my time has a price also of $189.95 per hour you are late. i was told by answering service that they are closed between 12 noon and 1 pm for lunch,

awful experience

We paid 50% deposit for a generator in December and was given a 6-8 month to install time frame. Now, no one will answer any questions about timeline or if/when our generator will be installed. There are 50 people ahead of us in line supposedly to be installed with no timeline for how long it will take to get to us.

Great Service, especially the installation team

We bought a whole house Generac Generator from Comfort Engineered Systems, Inc. They provided great service. The installation team was especially great. They were professional, neat, and knowledgeable.

Great Service

2 years ago I shopped for a stand by generator for out home. I chose Comfort Engineered Systems It was the best decision I could have made. Everyone from sales representative to installers to service technician have been awesome. The generator is worth its weight in gold. Especially living in the Deep South with its unpredictable weather. Great product great service great people to deal with. Would highly recommend this company if you are looking for a generator.

thumbs up

the guys that came over to install generator was friendly and cleaned up the mess, when they dug the whole for the line they put the mud and grass back and it looked like nothing was done there, all work was cleand.

Outstanding Dealer

Comfort Engineered Systems was fantastic from start to finish. The installation team was phenomenal--always going the extra mile to make sure that everything was done right. Both they and the sales team were professional, conscientious, and polite. I can't recommend this dealer highly enough.

Dealer is outstanding

Excellent explanation of the various system choices and the installation was flawless. The installation techs were neat and explained the system in detail. Very pleased.

Profesional Organization

Comfort Engineered won my business by being rock solid professionally. The owner is a degreed engineered and his installation staff is experienced and well trained.

Superior dealer

Very professional initial meeting and sales approach. installation was done expertly and installers were not only professional but friendly and willing to answer all questions about the unit and its operation. They even cleaned the unit after they were finished and picked up trash and boxes that were used during the installation. I would recommend this company to anyone.