Cfw Electric, LLC

Unprofessional and Expensive

Our initial experience with CFW was positive, except that they were on the high side for installation of the generator. Fine, we wanted the job done right and they did a fine job. They sent out a tech to repair the generator when it broke down after 8 hours of operation and he spent two days on it and told us a story about how the controller board needed replacing and how it would be $700 plus labor time etc. Then after talking with Generac, he tried replacing the battery. Problem solved in a matter of minutes. Still received a large bill from CFW the next week. To top it all off, the generator stopped working the week after that, and CFW's owner told me in no uncertain terms that they will not be coming out again for any reason. Totally unprofessional.

No longer accepting new customers

Called 4 weeks ago regarding a tune up on my home generator-moved into the home 2 years ago. They were familiar with the address and had serviced the generator in the past. Told us they would call back and would check the generator when they started annual servicing. Called today after did not hear back from them and was told they are no longer accepting new customers. Unfortunate.

Always great customer service

Always on time, price is more than reasonable, and service is exactly what I expect.