Anderson Power Services

Poor Customer Service

This review describes the poor customer service response by Anderson Power Systems. After I had made the financial commitment and made the initial deposit on my Generac 22kw unit, customer service seemed to decline rapidly. An installation date was set back in early December 2022. On that date, I was called from their home office and informed my unit would not be installed that day as they reviewed their paperwork and "discovered" I had purchased a 22kw unit, not 24kw. From that point forward, customer service has been very poor. Other appts. were missed and I had to assertively call for follow-up. I was called 2 weeks ago for my 6 mo checkup and confirmed the date. After waiting for 3 hrs beyond the appt, no one showed up. I called and was given a glib response. I reminded the individual she called me. Still, no response other than to reschedule. Confirmed again for 7/6/23 at 12noon. As a matter of hindsight, I would never recommend this company to anyone. From my interaction, I've learned so much about them.

Great Dealer

Units are in stock, competitively priced, all and all great service!

Anderson Power Services is top tier

Knowledgeable, Friendly, quick, and efficient10/10 would recommend!

Great job installing 24 kW generator

They installed a Generac Guardian 24 kW. The team did a great job installing the generator and transfer switch in about three hours. The installation looks great.

I would highly recommend this dealer!

Competitive pricing, very knowledgeable and friendly, Generator was installed within 2 weeks,could have been sooner due to my schedule conflict and bad weather. Installation only took 5 hours. Very impressed.

Reliable Company

The two gentlemen showed up as scheduled even though we had approximately 8\u201d of snow the day before. They could not back their trailer into the driveway due to the ice. They had to wheel the generator to the area that was about 130\u2019 away. The installation went well. The generator start-up procedure was explained thoroughly to me. Great Job!

Great service, great prices!

Couldn\u2019t be more pleased to work with Anderson Power. Entire home is now powered during outages.

Highly Recommend this dealer

First impressions make a bid difference. Call to the office was both educational and humorous, Terrie was very informative and very personable, she treated me like we were personal friends. Salesman was on time and knew the process from the sale to the install. The installers were competent and very polite. We appreciate a business that treats people with respect and not like a $. Great Team!

Efficient in all areas

I called for a quote and had someone out the next day! Office staff was very friendly. Had someone out the next day! Generator installed the next week! Great staff and service!! Call them you won't be disappointed.

Highly Recommended

They were on time and explained the Generac system! I would hire them again to provide thus service.