Anderson Power Services

POOR CUSTOMER SERVICE

On April 28, 2026, Anderson Power Services completed an annual maintenance inspection of my Generac 22kw unit as part of my ongoing annual maintenance requirements for this unit. Normally, I observe the technician throughout the process, generally to learn on my own if there's something I can do better in the future. However, on this visit, I was not able to do that and trusted the technician to do his job as expected. When he supposedly completed the maintenance visit, he came to the front door and I paid for the annual maintenance visit. After he left, I went outside only to discover the entire unit was left wide open, the oil fill cap was not returned to its position, and it had been raining. I immediately called Anderson Power Systems and politely complained that I was not pleased with this service visit. My biggest mistake was not checking the oil level myself. It's my opinion, the technician did not complete everything the he was supposed to do even though I received a maintenance report after having to request it -- indicating everything was "JUST FINE"; however, I have no proof of that other than the fact of the LOW OIL PRESSURE warning on 8/8/2026. ALL I RECEIVED FROM ANDERSON POWER SYSTEMS WAS AN APOLOGY. This unit was purchased from Anderson Power Systems and installed by them as well on December 22, 2022. I had researched various authorized Generac dealers/installers, etc through the Generac website and chose Anderson Power Systems, especially after interviewing them and listening to their promised top quality assurances. However, from the very first moment, substandard workmanship was performed and I had to contact them in order to have return visits to fix problems. And, response time from the local office was somewhat lacking as it appeared they had numerous personnel changes within their office. While out of town this past weekend, 8/8/2026, I observed a notification on my iphone that the unit was exercising at its normal time - 11:00am. While out of town, I didn't open the notification to determine what was happening since this was "normal" operating procedures. Upon returning home late Saturday night, I looked at my notifications and observed an ERROR MESSAGE. It indicated I needed to log into the Generac website to determine the nature of the error. Once I did that, the error was: LOW OIL PRESSURE. I immediately went to the unit and observed no oil had leaked out. GOOD. Upon removing the dip stick, oil was barely measurable. I immediately filled the unit with the proper synthetic oil and checked the dip stick to assure the proper level was in the unit. I also reset the error message on the unit itself. Later, I sent an email message with the ERROR MESSAGE in the body of the email to Anderson Power Systems asking for a response on Monday, 8/10/2026. Without a phone call by 9am, I called and relayed my message to the individual answering the phone. I was advised by two (2) individuals I would have to pay for a service call since I only subscribed to the one time per year maintenance schedule even though I advised them repeatedly of the service call on 4/28/2026. I was made to feel like I was insignificant in their eyes and just needed to "suck it up". (sorry for the description) I strongly indicated to the last person that I was very unhappy about this, especially after spending THOUSANDS of dollars on the generator and paying for substandard service. I received a broken record response about paying for a new service call even though my unit has a 10-year warranty. They wanted my credit card to be on their file. I said, "absolutely not". Obviously, we are at a stalemate. POOR SERVICE. POOR CUSTOMER SERVICE. INSENSITIVE TO A CUSTOMER. I'M NOT HAPPY. YET, NO ONE FROM MANAGEMENT HAS EVEN REACHED OUT. SO, I'M GENERATING THIS REVIEW TO LET OTHER INDIVIDUALS KNOW ABOUT THEIR BUSINESS MODEL AND HOW CUSTOMERS GET TREATED.

24 kw generator

Had a 24 kw generator installed and now waiting for the power to go out 🤣🤣 we are ready fast install by neat and professional men

Worth the wait

Our generator was installed last week. After inspection it was hooked up and we are ready for storms, power outages and ice. The guys that installed it were great. They explained things and showed us features for our new Generac.

Poor Customer Service

This review describes the poor customer service response by Anderson Power Systems. After I had made the financial commitment and made the initial deposit on my Generac 22kw unit, customer service seemed to decline rapidly. An installation date was set back in early December 2022. On that date, I was called from their home office and informed my unit would not be installed that day as they reviewed their paperwork and "discovered" I had purchased a 22kw unit, not 24kw. From that point forward, customer service has been very poor. Other appts. were missed and I had to assertively call for follow-up. I was called 2 weeks ago for my 6 mo checkup and confirmed the date. After waiting for 3 hrs beyond the appt, no one showed up. I called and was given a glib response. I reminded the individual she called me. Still, no response other than to reschedule. Confirmed again for 7/6/23 at 12noon. As a matter of hindsight, I would never recommend this company to anyone. From my interaction, I've learned so much about them.

Great Dealer

Units are in stock, competitively priced, all and all great service!

Anderson Power Services is top tier

Knowledgeable, Friendly, quick, and efficient 10/10 would recommend!

Great job installing 24 kW generator

They installed a Generac Guardian 24 kW. The team did a great job installing the generator and transfer switch in about three hours. The installation looks great.

I would highly recommend this dealer!

Competitive pricing, very knowledgeable and friendly, Generator was installed within 2 weeks, could have been sooner due to my schedule conflict and bad weather. Installation only took 5 hours. Very impressed.

Reliable Company

The two gentlemen showed up as scheduled even though we had approximately 8” of snow the day before. They could not back their trailer into the driveway due to the ice. They had to wheel the generator to the area that was about 130’ away. The installation went well. The generator start-up procedure was explained thoroughly to me. Great Job!

Great service, great prices!

Couldn’t be more pleased to work with Anderson Power. Entire home is now powered during outages.