Alternative Energy Systmes, INC

quotes don't match the invoice

I spoke to Tony & he quoted me a price to install a new battery. When I received the invoice the battery & installation was $10 higher than the quote. I was also invoiced for routine maintenance. A service that wasn't needed until January. 4 months from now. Last year I was quoted a price over the phone but the invoice then was $10 higher. This time he charged me an extra $25 for a service I didn't ask for. I left Tony a message asking about the price & if the maintenance had been completed. I thought perhaps there was miscommunication between Tony & the person that does his billing. There was not. Extremely unprofessional to do service that's not requested. Billing more than was quoted also extremely unprofessional. There are plenty of other generator service options.

Excellent

Tony covered all the options before we selected the proper Generator to power our home in case of an outage. The installation was very professionally done and the unit functioned exactly as he said it would.

Rapid is the best

Tony and Justin installed a 20KW at my home and did a great job, the installation was clean and neat. Tony keeps you well informed from the time you give your deposit all the way to when the installation is complete. And a year later they were right on time for the PM service. Justin came out for the service in 3 feet of snow!! how can you beat that. If you want the job done and done right I recommend Rapid Electric. Ernie Coventry RI.

Great Install and Professional

Tony and his partner were great. Installation was excellent and they both took the time to answer all my questions and show me how to work the unit, how to manage the household load, how to troubleshoot if need be, etc.... I couldn't be more pleased and impressed with the way Tony handled the entire order and install. If the unit works as great as the install was than I will be extremely happy. I highly recommend Tony and Rapid Electric for your Generac stand-by generator install.

Did what he said, did it well and on time

After a disappointing experience with one of the "Elite" dealers on the list, I contacted Tony at Rapid Electric. He came on time and as promised, bid the job, installed the unit. He clarified all my options and answered questions I didn't even know I had. I never had to call him, he would call me. The minute the generator came in, I contacted him and he was there within a few days. He has also followed up since the installation.Key to success in any business relationship: Say what you'll do, Do what you say, Do it well and Do it on time.This is the way its done!

Rapid is Great

Tony and Justin from Rapid Electric were able to help solve all our issues with our 7k generac generator. It's up and running. We recommend Rapid highly. Thanks, Donna

Peace of Mind....Only the Best!

After Tropical Storm Irene knocked out our power for 5 days in August I was committed to installing a generator. A friend recommended Generac and I surfed the Generac website and found Rapid Electric located just 8 miles from my home.

This dealer is the best!

He installed my generator about 4 years ago and has been quick to respond to maintenance service. I was out of power for 4 days and the generator ran beautifully. I had to call and thank him!

Best investment ever!!!

When tropical storm Irene hit last week the sound of my generator starting up was music to my ears. Anthony who installed the generator was very professional and knowledgeable about the product. He was able to maximize the unit to allow me all the comforts possible. Knowing I would never worry about my sump pumps failing, nor my refrigerators defrosting due to a loss of electricity was reassuring and helped me weather the storm in comfortable quarters.

Rapid Electric has been an excellent dealer for us

We have been most impressed with Rapid Electric from the earliest period of deciding on the best choice of a Generac unit for our needs, to the professional and timely installation, to the interest and follow up with questions throughout the experience. Our 20K unit has performed perfectly and we were gratified to have it purring happily during 4 days of loss of power following Hurricane Irene. We highly recommend Rapid Electric for your choice of dealer.