Alan C. Horton Elect. Contractor

the contractor charged for service that wasn't provided

I was billed by ACH Electric for a one year service contract on my Generac Generator, but the contractor did not provide the maintenance service as required by the contract and he does not answer my emails or phone calls.

Poor Service and yearly maintenance contract

Seems the reviews on selling a new product and installation are fine but when you need a service, he is very hard to get hold of, always has excuses as to why he has not been out and in no way prompt in doing the half yearly checkup on the yearly service contract. Then doesnt even bother to send a renewal for the yearly service contract - obviously does not need the business or perhaps doesn't really want the service contracts!Found him very unreliable and will never use again.

Extremely poor follow-up - never returns client calls

Never returns your call and this is coming from a long term client of ACH. Literally have to drive down to Alan Hortons office to talk to him...if he's there. Very Disappointing!!! BTW this poor follow-up spans many years and repeated voicemail attempts.

Don\u2019t do it!

Unreliable, unresponsive and unprofessional are just a few of Alan\u2019s qualities.

SKIPPED APPOINTMENT; DIDN'T CALL, DIDN'T WRITE

Contacted Generac for free enegy survey. Generac recommended Horton and set up an appointment one week later on June 18, 2020. Horton was a no show. Didn't call, didn't write. didn't show up Called Horton twice. Voicemail was full and it did not allow me to leave a message.

Very poor service , doesn't call back !

The Technician , complained to me about not getting paid enough for GENERAC service calls !They should remove his dealership ans service contract .

THIS DEALER IS UNPROFESSIONAL

HE REFUSED TO KEEP MY APPOINTMENT THAT THE COMPANY SET UP, HE STATED THAT HE DO NOT WANT TO WASTE 3 HRS OF HIS LIFE COMING OUT IF I WAS NOT READY TO PURCHASE THE PRODUCT. THEN HUNG UP THE PHONE ON ME, I WOULD NOT RECOMMEND THIS CONTRACTOR OR COMPANY TO ANYONE HOW CAN YOU STAY IN BUSINESS WHEN YOUR CONTRACTORS TREAT CLIENT THIS WAY. WILL FIND ANOTHER COMP[ANY TO DO MY BUSINESS WITH.

Never call him to New Hope PA.

He never shows up. He has an attitude. Please read all the other bad reviews on his company. Go to all pages. Do not call him. He does not care. We waited from January 2014 until April 2014 for him to come repair our generator, he never showed. I finally realized he enjoys jerking his customers around! There are other real people to call.

The deeler needs a buisness course

Generator paid for 8-10-2013. Never installed by dealer. Initial insulation date set for October 2013. Never showed for instillation or called or emailed an explanation. Again, instillation set for Jan. 2014. Never showed, never called or emailed. Have yet to receive the prepaid Smart Switch or the Wet cell Battery. Naturally I have hired someone else to do the instillation.

The Best!!!

The installation and final inspections went off without any problems.The crew, especially Tony and Dave, were very professional, precise and very conscientious. They finished the work during a snow storm! I can only give the highest recommendation.Oh yes,The generator works great.