Advanced Electrical Services Group

Rude and full of assumptions

I called to buy a whole house portable generator with a transfer switch installed. The lady was rude and condescending. She was also lacking correct information. She told me that generac does not make a portable generator large enough to power a whole house on wheels. Well they do! I told her I already received 2 quotes. Then she said they don\u2019t install transfer switches. But that\u2019s what\u2019s need for a whole house generator and they install them. She then said they dont install them for the portable generators. Unwillingness to listen and misinformed person answering the phone lost a large sale.

Great Company

I was having an issue with my Generac system not suppling power. I called several " local" dealers and was told that it may be 8 to 12 weeks, since they did not install the unit, before they could "fit us in" and the ATS was probably not under warranty. Advance Electric came out within a few days, found the problem in complete the repair in under an hour. They also called Generac and the job was completed under warranty. Great people, service, and experience.

Outstanding Service!!!!

Christmas Eve's storm was dreadful and about 2am, my generator broke down. I called many, many places in the middle of the night and they were all extremely busy with the storm damage. Donna and her husband got me into the cue as soon as possible! They didn't know me but were anxious to help because I am a breast cancer patient and need to keep the heat on and fridge going as I can't get out.Today I spoke to Evelyn (who couldn't have been nicer) to set up regular maintenance.Professional and SO very caring!!! And of all nights to have an emergency!

Worst company on earth

My previous generator maintenance company had gone out of business due to covid. I signed a 1 yr contract with this company. I have to state they are really really awful. The customer service is terrible. Twice they left me messages meant for other customers- and as an aside it sounded as if those other customers were not at all satisfied. When I explained to the woman on the phone why I would not be renewing my contract with them, instead of listening, she started to argue with me, became tearful, and told me I was being "mean" to her. Never in my life have I dealt with such an unprofessional company. Stay far away from these people

I could not be any happier.

I have an older Generac model, and this dealer services it 3 times a year. They are always on time, and efficient. I recently put out an emergency call to Advanced Electrical Services to a leaking, failing. Oil Pressure switch. They responded and repaired the problem in less than 2 hours. I know that my Generac Generator will eventually require replacement, and Advanced Electrical Services is the company I will choose to do the job. This is a great company.

Professionalism and Knowledge Personified

Advanced Electrical Services Group installed my Generator last month. I was completely satisfied with the entire process; beginning with the estimate provided by Michael, continuing with the assistance provided by the courteous, professional women in the office, to the technicians that worked effortlessly and efficiently for 2 days at my residence. I work outside the home, and had no apprehension about not being there during the installation. Each day that I arrived home, I found my property to be as I had left it. No signs that the technicians had been in the house at all. They took the time and effort to clean as the worked progressed. True professionalism. I will absolutely use them for all work related to the Generator as well as any electrical work to be performed at my residence.

This dealer is outstanding!!!

They just completed generator installation in March. Mike had come by to assessand give an estimate. He was friendly and professional, and explained everythingfully. Jason did the work \u2013 two guys over 2 days. They were Excellent, Polite and professional. They worked very diligently and kept the property clean even while they were working, not just cleaning up at the end. We love the job they did. Great attention to detail I was very impressed with the fact they handled permit and questions from township, coordinating with plumber and finished it up with contacting inspection agency to confirm everything was completed correctly. I\u2019m very happy I went with this company. It was painless, and the results were better than we thought. Looking forward to our first storm to see the results of our purchase.

Great Experience

From the time I called to the time my generator was installed I experienced nothing but professionalism. Mike answered all of my questions and explained the whole process to me. I would definitely recommend this company.

Dealer is excellent!!

We called Advanced to come out and upgrade our generator. They did a wonderful job. Everything is very organized and neat. Panels are very well labeled. Loved the customer service from all in the office and we loved working with Scott. Great company and will definitely recommend!!!

Would not use this dealer

My generator was having some issues after 6 years and the BEST SERVICE GUY came out and only did a 10 second visual inspection and told me that my Generac was ctap and I needed to buy a new one. He then charged me 100 dollars to do nothing. Be careful if your generator needs service, they just want to sell you a new one I called another dealer who is sending a teck out to do a REAL inspection.