Ac/dc Industrial Electric LLC

would not quote for new install of generator

no quote because they were 'still working through backlog...'.seriously? Did I say I was going to purchase from you? this attitude is enough for me to look elsewhere for another authorized dealer

Exceptional Customer Service

At no fault of AC DC, it has taken 1.5 years to finally get my generator installed. Through the pandemic and related material shortages with Generac and delivery constraints to AC DC, it has been a little frustrating.

Outstanding dealer

All of the personnel are friendly, courteous and professional. They were in touch with us on a regular basis and communicated well. The field techs are exceptional and made the installation process go smoothly and quickly. Any questions I had were clearly answered.

great field engineers, front desk does not respond

after unsuccessfully getting a contract after 2 visits and multiple emails, I am pursuing another vendor. Field techs are great, they even did minor service 2 months ago, I am still waiting for invoice

Clear winner

From initial meeting to final install, we were very pleased with all dealings with AC/DC.

Professional and reliable

We just had a 22Kw generator installed and the installers were very professional, fast and courteous. The office staff were very patient and knowledgeable with our questions and kept us updated. The owner, Charlie came out to start it up once installation was complete and gave us a fantastic tutorial on how this machine operates, walked us through everything. He told us numerous times if we need anything don\u2019t hesitate to call them. Would highly recommend AC/DC for your Generac purchase and installations!

Charlie is Great

I had a Generac Synergy Generator installed in Jan 2018 by a local electrician recommended be Generac. It has not worked since its been installed. Basically nobody cared and it never got fixed. It was useless during power outages, when they occurred, I had no power.

Timely Service and Repair!

AC/DC Industrial is definitely there for you when you need them! We needed service on our generator during this past storm, From the first call that I made to Charlie, he was at our house and was able to fix the problem within one hour I truly cant thank him enough for his prompt service and willing to take care of his customers. His team is always willing to go the extra mile!

Over and above

We had a very complicated installation: Our installer had to simultaneously update our power supply from overhead to underground as well as all new circuitry in our all stone house built in 1941. Ac/DC went over and above in their quality installation and professionalism. Our first outage of 7 hrs was on Nov. 1st and the 16 KW generator performed flawlessly.

Peace of Mind is a 16KW Generac Whole-House Generator

Just had the unit with transfer switch installed by AC/DC Industrial Electric. Tired of losing power due to storms, falling tree branches, errant car/pole accidents, etc. No more getting stressed out. We can rest at ease and not worry about losing lights, heat, air conditioning and other utilities. This is an investment and great asset for our home. Should have done this years ago. Charlie and his team at AC/DC Industrial Electric were very professional and considerate, Answered all questions during installation and test. Detailed and straightforward instructions were given. Thanks AC/DC for a great job!