Generx Generators LLC

you won't find a better guy

Hurricane staring us down and Rob came out (twice) to get our generator going. I can't say enough good things about this guy. we will use him for any other generators/ service, etc we might need. THANKS Rob !!!!

Great sales and install, service after disapointing!

The purchase, and installation were excellent but, two years after when I needed them for an emergency service call for the first time, unless I gave them up front over the phone a $350 credit card charge they had nothing to do with me.Very disappointing after spending lots for a 22kw generator and a 10 year warranty from them!We need power for medical equipment, thank God TECO restored power after only 4 hrs, but cannot depend on GenerX after the sale!

Need substantial quality control measured

I recently discovered why my A/C usage has increased since the generator install. When they laid the cable through the attic they damaged the ducting and left a large hole in the duct.They never said a word and evidently Nobody bothered to inspect what the worker had done. After several months of higher utility costs I went up to see if there was a leak and the duct was knocked down and had a gaping hole. I was satisfied with the generator but quality control is lacking to make sure it is installed without creating damage.

No Service after sales

The service response after sales is none existence. If you can get a service response there price is ridiculous.

Great

You can not go wrong with this company. They do it all and fast and complete start to finish. If they say they are going to do something they do it and them some. Great job for me. Thank you.

GenerX is great

I compared prices with 4 different companies and length of time to get installed as well as service. No one and I mean no one can touch GenerX on any of these needs. These people are awesome from the original salesperson to the installers to the electrical guys. They did it all. One stop shop for sure. Will definitely recommend to anyone looking for a Generac Generator. Thank you guys\u2026..

One of the very best dealers that I've ever dealt with in 74 years

I'm submitting this review regarding my SECOND generator from this very professional vendor.

Terrible customer service

Sales and install were good. They fall completely apart when it comes to service. They gave me a 12pm to 3pm window. I wait, wait and wait. At 3:15 I call. "Oh, the tech had an emergency". They couldn't call me? Then when I asked the tech why he didn't call, his response, "That's not my job". He arrived 1.5 hours past the window. To add insult to injury the tech just laughs when I asked if the part was covered under warranty. Keep in mind the unit is only 18 months old. The tech then continues to antagonize by calling me an a-hole. It seems to be a problem with the company culture. I'm taking my service needs to Jack Joyner. They are cheaper and more responsive.

This dealer is great

Fast and friendly service, have had a generator for for 15 years and just upgraged to a new system

Excellent job!

Everything was handled very professionally. Very smooth from start to finish. Installers were very conscientious and were careful to ensure I understood everything before departing. Follow up with MobileLink setup was also very prompt and professional. I recommended GenerX to my neighbor and he is also having them install for his home. Cheers!