Generator Supercenter Of Austin

Service department never responds

Our generator stopped passing its weekly exercise over two months ago. We immediately left a message with the service department. No response. We left 3 more messages over a one month period. They have never, ever called us back. We have finally given up and called another service company.

This dealer is no longer deserving to be part of Generac

I bought the generator in May/June of 2021, it did not get installed until August 2022.Austin Store started the project and after several delays and miscommunications they turned the project over to the San Antonio store.The project continued to be delayed and was plagued by numerous mistakes and lack of follow up.Now I called the San Antonio store because the generator no longer does the weekly test run. They told me to call Austin and when I called Austin they told me to call San Antonio.I cannot belief that it is so hard to get any basic service.Customer service and maintaining good customer relations are the cornerstones of Generac.Both of these stores do not represent Generac well.They should no longer be allowed to sell and service Generac.

Great generator, poor contractors

The generator install, after I was notified it was ready was at least 4+ months. The plumber who ran the gas line promised they would leave my house immaculate. They forgot to mention that would be after I found someone to repair the large holes in my walls they left. I complained to Generac without result. I'm still looking for a local contractor for the repairs. I'm figure it'll cost at least another $200+. Be sure to add that into your expected cost when dealing with this company.

Very good all around

Everyone has been helpful and answered my questions. The coaching made it easy. They coordinated all of the work and told us what to do at every step through the process. Thank you. As seniors, we are very grateful and relieved to have a our 24kw generator with all of the storms and power grid problems.

Service tech was great!

Eddie did a great job today. Got everything checked and changed that needed it. Was very helpful to me answering my questions regarding generator operation. Left generator and area very clean. Very knowledgeable and professional.

Time well spent!

Eddie did a great job of explaining the set-up, operating and maintenance procedures for the generator! I had read both user manuals ahead of our meeting and downloaded/installed the MLG app, which made his overview easier to understand and helped ensure that all of my questions got answered.

It\u2019s a good company to have business with.

It took me a year to finally get my backup generator. But the Super Generator Center in Austin already did it best as it can. It provided high quality work on my project and worked well to fit in my budget. Thanks

This is the way you want a SERVICE company to respond.

From the woman (call her M) that first answered the phone, to the technician (call him E) who came out to do the repair, all went as you could only wish for. M was polite and as helpful as she could be. She explained what the charges would be, and why. She continued to call to ensure I knew exactly what was going on and when E would be able to show up. When E came, he introduced himself and explained all of what he was doing and why. He identified what he believed to be the problem (I was not so sure about that), but making sure I was ok with him replacing the very inexpensive part. I said fine and he had been dead on. Perfect call in every regard.

Pro install

Professional install. Straightforward and efficient. Fired right up and did exactly what it needs to do!

Good job

Eddie did a great job commissioning the generator and explaining the basics of how the system works.