DOUBLE A

Contracted with Double A because they offered a package deal to include the natural gas connection with the Generac installation. They sent out a technician that was not qualified to do natural gas work. Two months after installation the local gas utility had to disconnect the Generac due to a gas leak. Double A refused to even consider correcting their installation defect unless I paid a very large service call charge. I called in an independent gas contractor who found not only the leak but also an incorrectly installed gas regulator and gas pressure insufficient to operate the Generac at rated capacity during an electrical outage. He repaired it for less than Double A's trip charge. Double A refused to stand behind their work.

Called to schedule. Had to pay $699 and sign a lengthy contract that they emailed me while on the phone with them that would have taken hours to read. Got scheduled. They cancelled because of the hurricane day and told me they would call me back on Thursday or Friday to reschedule. The following Tuesday I finally called them back and they scheduled for the next day but "we can not give you a time, the tech will call when he is on way". Waited all day and finally called them back at 3:30. "Tech is just finishing up and will call you" Arrived about 4:30. Unfortunately my generator had a light on so tech could not do anything. Office call me and wanted another $699 to send a diagnotic tech out and offered me $200 off. So paid 699 for nothing and they wanted another 499 to send another person out. Finally the tech got on phone with someone and and said the control panel was out and the office would call me the following morining. Surpise...no call on that Thursday as promised. I waited until Friday and called them again. At that point I have lost all faith in this company. If you listen to their hype on the voicemail while on hold, you would think they have it together, after all, they have the "best dressed" technicians. No follow up, no communication after they have your money.

Customer service is a nightmare! They say I will call you back and they don\u2019t. They tell you it\u2019s notated in their system about warranty issues but they won\u2019t give it to you in writing. Such a disappointment! I don\u2019t enjoy having to do this but when you get no satisfaction in resolving the issue you must. Then they call you to take down your concerned comments about their business practices. They damaged the Generac when they installed it trying to adjust the rods and lifters didn\u2019t do it properly they rod come loose knocked a hole in the valve cover now metal is in the engine . I wanted the engine replaced and all they did is send a guy out to replace the parts and then I asked if I could get a copy of the notations for future reference if something happened to the Generac motor and they said no. They tell me I have to deal with the #Warranty at generac because it\u2019s in the agreement buyer beware.. I bought the generator from you not Generac your installers installed it incorrectly. That means it\u2019s y\u2019all\u2019s fault not Generac. Y\u2019all broke the machine and I\u2019m the customer I did not deal with generact when I bought it, so why should I deal with them now? Still waiting on you double AA TO DO THE RIGHT THING!!!

I've had my generator for a year. Installation was great; they take pride in their work. They installed an in ground propane tank. Accidently clipped a sprinkler pipe. Covered the cost of repair, and did a good job on grooming the yard. After a few weeks the yard looked normal. Generator has performed flawlessly. We couldn't be happier

From the owners to the technicians!!! Top Notch organization! Owners are involved, helpful and responsive. Technicians are helpful, efficient and polite. Thanks Al & Jordan.

This company has wonderful customer service and great techs. Telling all my friends and family to purchase from them.

This company repair our system fast and offered great service

Covers my entire 6000 square foot home and And five of my air conditioning systems. We love it and are very happy.

Install of 22 kw Generac residential system yesterday. It has been a pleasure to work with AA !

AA was very helpful from start to finish. Ray and MiMike are great at what they do.

The only dealer in Palm Coast who seemed to know what they were doing. So happy with the before and after service.

They installed my home generator and transfer switch. They were professional, on time and did quality work. I would use them again !

I was referred by my neighbor to this company for a standby generator. He just had one installed by them and had gotten quotes from 3 other companies. He said hands down, just go with Double A. They are the best. They buried a 500 gallon LP tank and installed a 22KW Generac for me. Everything went smoothly and the unit works perfectly. I\u2019m so glad I called Double A

So happy to have paid a little extra and gone with this dealer. They told me upfront prices are higher but I did not care. The techs are dressed clean. They show up in uniform, wore a mask, weren\u2019t smoking cigarettes like a plumbing company I tried call out to give me a quote who also does electrical work.

Tj. & Brock were my techs they were super awesome they new there stuff they answered any question we had With professionalism. They explained everything in detail they ended up being here longer than expected due to a change in plans but they were so thorough and made sure everything was done right they are very efficient in their jobs. I would highly recommend this company.

Excellent work, I was very pleased with the process from the Appointment/Consultation thru the install. Everyone did a Great job. Double AA is a Great Company/Dealer.

Double A did a whole house Generac generator install.Starting with my initial conversation with Angie, Double A was extremely courteous, professional and accommodating.

Angie and the folks at AA (most notably Trevor and Ray) really did a great job with my whole house generator. My install had a hiccup caused by a deficient home natural gas line. The AA folks not only diagnosed the problem...which was not their fault...but also helped me get it completely resolved. They stood by me each step of the way. I trusted them and they came through. Can\u2019t ask for more than that! Thanks!

Very impressed with the service provided on my existing generac system. I will Be a customer do double a for life. I refer People now too.

Very honest and professional from the first meeting to calls made to ask questions. Install was seamless. Would recommend

Double A dealership was fantastic. Worked with us and for us in everyway possible. Installment went smoothly and workers were very polite and knowledgeable.Highly recommend.

They completed the plumbing etc without a problem. Nice not to wait and deal with third parties.

The team, led by Trevor, was friendly, knowledgable and professional. The unit was installed where I wanted and was accomplished quickly and efficiently.

I\u2019m so satisfied with the product and the dealer. The dealer also installed it all. They hooked up my natural gas. They completed in a timely manner. Very very impressed.

This company start to finish handled everything from propane tanks to generators. The price is a bit more but it is done the right way with the right staff to get the job done.

I did a lot of research and met with numerous contractors before deciding to go with Double A. Everyone in their organization -- from the owners to the installation teams -- is absolutely superb. Their professionalism and follow-up is unmatched. I always felt like they had my family\u2019s best interest in mind. They have my highest recommendation!

This entire experience was simply outstanding! The purchasing, the technical expertise and great customer service! If you're in the market for Generac, this is definitely the company that you should call. They will make your entire experience, simple, enjoyable and rewarding.

I was referred to AA Service & Repair in Jacksonville, FL by this website when I was looking to purchase a Generac system. I also met with 2 other local dealers, and AA Service & Repair was by far the most professional and impressive. They worked with me to meet my needs on budgeting, as well as a system that would properly fit my home. Every AA employee who came onto my property was professional and efficient at their portion of the installation. I have recommended AA to a neighbor, who also purchased a Generac system, and would not hesitate to recommend AA again.

Professional, service-minded and really know their craft. You won't go wrong using this dealer.

Excellent dealer who handled all turn key and ,add the process simple.

I have had the pleasure of meeting Ray who had done our Site Survey. After dealing with him and Angie, who is the BEST person ever! She is smart, easy to talk to and really works hard for you to find what you need and gets it done. After interviewing 3 other companies, We knew that AA Service and Repair of N Florida was the company for us! Their pricing was better than most and I loved that their company uses their own, plumbers, electricians, etc... Ray took the time to explain how everything would be set up and was so nice, polite, knowledgeable and friendly! We are so HAppy we went with this Company. They did an Amazing job. And they were careful and worked so hard to get everything just right! They were so careful to make sure everything was clean and perfect when they were all done. They really go the extra mile!Thank you Angie for being so kind and so smart about generators and taking the time to go over everything aspect with me! My husband and I just Love this Company! We never met any other company that truly cares about their customers! So, give them a Call....I promise you, you will be as happy as us that you did!!!!